House safety agency Ring skilled important disruptions with a number of of its app features on Wednesday, prompting a flurry of considerations from clients.

Some customers took to social media to invest that the corporate had been hacked, however Ring instructed Fox Enterprise that it is aware of what brought about the issue and may affirm that there was no safety breach.

On Wednesday, October 5, 2022, Ring’s safety app skilled a significant flaw. (ring.com)

“Ring was not hacked,” a Ring spokesperson mentioned in an announcement. “Earlier right this moment, a backend system error throughout a routine system replace briefly disabled some clients’ capability to log into their Ring accounts. This situation has been resolved.”

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Ring was bombarded on Twitter throughout a day outage by annoyed clients in search of solutions, and the corporate responded on to dozens of them.

“Why did you all of the sudden lock me out of my account and power me to create a brand new account to see my Ring Digicam exercise?” A consumer tweeted the corporate. “By no means had to do that earlier than. Has it been hacked?”

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The corporate issued a standing alert confirming that some customers have been unable to load the Ring app, resulting in “main” outages and reside calls on Ring.com. Whereas many methods have been down, the corporate mentioned on the time that “services that don’t require the Ring app to operate ought to operate usually.”

On Wednesday, October 5, 2022, Ring’s safety app skilled a significant flaw. (Fox Enterprise / Fox Information)

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As soon as the system was restored, some clients additionally took to social media to precise their gratitude for the repair.

“Massive firms harm,” tweeted Ring buyer and Miami realty Thomas Bichy. “Thanks @ring for fixing this rapidly.”



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