Press releases

03/09/2022

Lawyer Common Tong recordsdata $5 million judgment in opposition to Secure Dwelling Safety

(Hartford, CT) — Lawyer Common William Tong and Shopper Safety Commissioner Michelle H. Siegel introduced right now that it has filed a $5 million stipulation judgment in opposition to Secure Dwelling Safety and its president, David Roman, after the Middletown-based firm repeatedly didn’t comply over a number of years. With court-ordered shopper safety measures.

“Households flip to Secure Dwelling Safety to guard their properties, and the corporate failed them. We have heard from a whole lot of offended customers who have been locked into unhealthy contracts and left with damaged and poorly put in home equipment. Secure Dwelling Safety promised to do the appropriate factor in 2014, however their poor enterprise practices by no means improved. We make Secure Dwelling Safety the appropriate factor to do, adjust to the regulation, and supply our prospects with a working safety system and trusted prospects. returned to courtroom to safe this $5 million penalty for obliging us to supply the service. We shall be watching intently and should not afraid to take additional authorized motion if Secure Dwelling Safety measures court-ordered. fails to conform.” Lawyer Common Tong stated.

“We’re happy to see this firm being held accountable for its lengthy historical past of poor customer support and dangerous enterprise practices in Connecticut,” DCP commissioner Michelle H. Siegel stated, “It is time to do the appropriate factor for Secure Dwelling Safety, to adjust to these court-mandated necessities, and to supply customers with the extent of service and professionalism anticipated from Connecticut companies.”

The Lawyer Common’s Workplace started a lawsuit in opposition to Secure Dwelling Safety Inc. in 2007 after a number of complaints concerning the safety firm. Customers complained that alarm and monitoring programs have been usually defective or negligently put in, that technicians weren’t usually out there and missed appointments, and that long-term contracts didn’t adjust to Connecticut regulation and that customers weren’t underneath contract. have been routinely renewed with out the chance to cancel. ,

The state reached a settlement with the corporate in 2014 that required $30,000 in buyer restitution, a $70,000 civil penalty to the state, and compliance with Secure Dwelling’s auto-renewal statutes, debt assortment statutes, and legal guidelines particularly associated to firms. injunction provisions referring to. residential alarm enterprise.

Regardless of that settlement, the state continued to obtain a whole lot of complaints concerning the firm’s enterprise practices. The legal professional normal’s workplace filed a movement for contempt in 2019 claiming that the corporate continued to forestall customers from concluding long-term contracts, misrepresented the phrases of the contract to customers, demanded companies from customers. Charged for when customers’ alarm programs weren’t working. , and different conduct. Lawyer Common Tong on the time warned customers to be cautious of doing enterprise with Secure Dwelling Safety.

The brand new judgment stipulation, filed on March 8, represents an settlement between the state and Secure Houses to resolve claims introduced by the state in a movement for contempt. When it’s entered into by the Courtroom, the judgment would require Secure Dwelling Safety to pay $1 million inside ten months, with the suspension of the remaining $4 million pending compliance with the choice. The choice contains further injunctive reduction that was ordered in 2014 and requires Secure Dwelling Safety to rent an impartial monitor to evaluation their compliance for a interval of 5 years. The choice requires Secure Dwelling to ascertain a devoted electronic mail deal with to obtain and observe complaints and to make a great religion effort to resolve all unresolved complaints filed with the Lawyer Common’s workplace.

Assistant Lawyer Common John Blake, Kim McGee and Shopper Safety Part Chief Mike Wertheimer assisted the Lawyer Common on the matter.

Twitter: @AGWilliamTong

Fb: CT Lawyer Common


media Contact:

Elizabeth Benton
elizabeth.benton@ct.gov

Shopper Inquiries:

860-808-5318
legal professional.normal@ct.gov





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